Length of course
4 days, 8 hours per day
Target Audience
System Engineers and Presales Engineers with an existing background in Unified Communications needing Multi-Vendor Unified Communications product, solution and design experience.
Prerequisites
Delegates must have good working knowledge of Unified Communications and associated protocols and be competent in Cisco Networking (CCVP desirable); Bring Wi-Fi enabled laptop to course.
Main Topics
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 This pre-sales workshop will transfer the knowledge to design solutions around customer business requirements, focusing on the Communication Enabled Business Process and Collaboration Enabled Business Transformation requirements necessary to correctly create a user solution.
By addressing the products, services and solutions of each of the primary unified communications vendors, Cisco and Microsoft, delegates will gain a full understanding on the adoption and user drivers for designing multivendor solutions.
This session provides a hands-on workshop allowing the sales and presales consultants to experience the user drivers, providing authority when selling solutions into your customer base and a basis for comparison through experience. Delegates will gain an understanding of Unified Communications in a virtual environment.
Objectives:
After completing this course, the delegate should be able to:
- Design a multivendor solution for CEBP and CEBT
- Choose the correct technology for the correct business drivers
- Understand the design challenges for Microsoft OCS and Lync
- Design, deliver and enhance customer solutions through multivendor integration
- Understand the steps to delivering real-time collaboration
Course Outline:
- Course introduction
- Unified Communications Terminology
- Collaboration Terminology
- Virtual Machines
- Understanding customer drivers for CEBP and CEBT
- Understanding the multivendor proposition
- Designing Cisco Unified Communications
- Understand the drivers for Cisco UC 8.x in the user space
- Design solutions for Cisco UC 8.x
- Understand the migration from Cisco UC 4/5/6/7 to Cisco UC 8.x
- Understand the CEBP and CEBT strategy for Cisco in FY 11
- Meeting customer application expectations
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- Integration of the Cisco Unified Client Services framework (UCSF)
- Application Development Framework
- Designing Cisco technology for Cisco Intelligent Network
- Understanding Webex Collaboration Cloud integration
- CUAE
- CVP
- On premise vs. On demand
- Designing a Cisco Workspace integrating any vendor client
- User integration
- Delivery of the “any-to-any” solution using Cisco technology
- Reachability
- Contactability
- Mobility
- Rich Presence as a tool for rerouting to non enterprise devices
- Provisioning of a workspace beyond the boundaries of IP
- Smart phone integration (iPhone, Blackberry, tablets)
- Microsoft OCS and LYNC
- Understanding OCS features and services
- Designing OCS and OCSr2 solutions for Unified Communications
- Designing Exchange and AD integration for single and multisite environments
- Understanding mediation servers
- OCS integration to VoIP as you are
- Provisioning Microsoft LYNC Communication server
- Provisioning LYNC dial-plan and Class of Service
- Designing IM and Presence integration for user environments
- MoC (Microsoft Office Communicator)
- LC (Lync Communicator)
- Cisco Unified Communications Manager Presence
- Designing CUPS server for Unified Personal Communicator
- Designing CUPS server for Multivendor integration
- Designing CUPS for federation
- XMPP
- SIP/SIMPLE
- Collaboration through CEBT
- Deploying multivendor dial-plans
- Understanding the AD dial-plans
- Deploying OCS dial plans
- Managing LYNC dial-plan design
- Cisco dial-plan design
- OCS/LYNC dialer rules and translation
- Microsoft Class of Service
- Designing a consistent dial-plan for Multivendor
- Integrating with SIP Service Providers
- External SIP integration for PSTN breakout
- SIP service provider
- Virtualization of Unified Communication environment
- UCS for UC
- Understanding VMware
- Understanding Hyper-V deployment for Microsoft
- Understanding the cloud integration for Multivendor Solutions
- Delivering the MSP (micro service provider) concept to your customers
- Creating an MSP service
- Designing CEBT for client to customer integration
- Understanding the cloud integration for Unified Communications
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Cost
$3,000.00 US Per Student
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Authorized Training Center for
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